VERY IMPORTANT, READ CAREFULLY:

GENERAL TERMS AND CONDITIONS

1. The activities and courses will be taught by mountain guides, canyoning or sports technicians certified by the Ministry of Education and Science, with competencies in the training and conduction of mountain activities.
2. Guías Roca y Agua reserves the right to cancel or modify activities due to weather conditions or that may affect the safety of the group. We also reserve the right to exclude you in case of behavior that endangers your own safety or that of the group, lack of respect for the environment and your companions , without the right to reimbursement.
3. If a participant or student does not present the required or agreed level, both technical and physical, Roca y Agua Guides could vary, if possible, the itinerary or program to adapt to the level of the participant. Likewise, the guide may vary the program depending on weather or mountain conditions, in order to ensure safety. The guide/client ratios will be maintained prioritizing safety criteria and respecting the agreed minimum number per course or activity.
4. The participant or student has the obligation to inform Roca y Agua Guides about possible health problems, allergies or cardiovascular diseases before contracting any activity. Also agrees not to be under the influence of alcohol, drugs and / or narcotics, as well as any other medication that may affect their ability to react.
5. According to Decree 56/2003, which regulates physical-sports activities in the natural environment, everyone who practices hiking or mountaineering should be covered by accident insurance.
   1. For all programs in the Alps and expeditions, the participant must be in possession of a valid federation card . (Fedme)
   2. For the activities in the Pyrenees (Spanish and French) Roca y Agua Guides will provide a daily accident insurance.
6. The participant is responsible for his own transportation to the starting point of the activity agreed with Roca y Agua Guides, unless otherwise agreed for specific activities. The contract and the responsibility of Roca y Agua Guides only concern the direct work of their guides and the organization of the activity.
7. The loss, negligence or misuse of the material, by the participant, provided by Roca y Agua Guides (except for logical wear and tear or due to force majeure) will be the responsibility of the client and must be paid to Roca y Agua Guides. You can request a price list of material in the office.

REGISTRATION FOR ACTIVITIES

1. The reservation in Pyrenees will be made through our web booking platform, with a minimum of 2 calendar days before the activity / s. The rest will be paid in our offices before the activity. The rest will be paid in our offices before the activity.
2. Reservations for trips and expeditions to the Himalayas, Reunion Island and the rest of the world will be made on the date agreed between Roca y Agua Guides and the group of participants.
3. The participant or group will pay a deposit of 50% of the total cost of the activity to Roca y Agua Guides in the terms specified in point 1. Payment will be made by credit card through the web or bank transfer to the account number of Roca y Agua Guides, indicating in the transfer the name of the client and the activity/s as well as the dates of the contracted activity.
4. 100% of the total cost of the activity must be paid to Guías Roca y Agua before the beginning of the contracted activity as indicated in points 1 and 2.
5. The prices of the activities are in Euros and per person, and include the direct services specified in our Rock and Water Guides website. Unless otherwise stated, the hiring of external services (hotels, lodges, meals, transportation, cable cars…) will be at the participant’s expense.
6. In the price of the activity:
   1. “Yes” will be included the specific individual and collective material of the activity that will be provided by Roca y Agua Guides, such material is specified on our website of Roca y Agua Guides.
   2. “Individual/personal equipment of the participant (skis, boots, clothes…) will not be included. Each technical sheet will specify the necessary personal equipment that the client must provide for the development of each activity.

CANCELLATION POLICY

1. The customer may cancel the services requested or contracted, being entitled to a refund of the amounts paid, but must compensate Guías Roca y Agua in the amounts indicated below:
   1. Spanish and French Pyrenees:
      1. In case the participant or group does not show up or cancels without apparent justification, there will be a penalty of 100% of the reservation of the activity in the 48 hours prior to the activity.
         1. The reservation will be refunded in case of medical reasons, physical or family problems, etc.“but provided that it is justified with some document“.
         2. In case of not being able to provide written proof, the participant or group will not be entitled to a refund of the reservation and will have to pay for the full activity as indicated in point 1.
         3. At the time of booking an activity or guide, it is blocked in the planing of Roca y Agua Guides and can not attend to other groups that contact later. For this reason you must pay the amount of 100% of the activity.
   2. Alps, Himalayas, Reunion Island and other expeditions:
      1. There will be a penalty of 50% of the total cost of the activity and 100% of the expenses up to that time if cancellation occurs more than 2 months before the start date of the trip.
      2. There will be a penalty of 70% of the total cost of the activity and 100% of the expenses up to that time if cancellation occurs between 2 months and 1 month prior to the start date of the trip.
      3. There will be a penalty of 100% of the total cost of the activity and 100% of the expenses up to that time if cancellation occurs in the last month before the start date of the trip.
      4. Failure of the participant to show up at the date and time indicated by Roca y Agua Guides or cancellation of the activity 24 hours prior to the start of the activity will result in the total loss of the amounts paid in advance.
2. The activity is considered to have started when the guide arrives at the agreed meeting point.
3. If Guías Roca y Agua decides to cancel the activity due to weather or safety reasons, or because the minimum number of places is not reached, 100% of the amount paid will be refunded or by agreement with the client the activity will be postponed to another date.
4. Upon confirmation of the reservation, the client expressly accepts all of these General Terms and Conditions. In the event that a person registers another person/s, he/she assumes/on his/her/their behalf and each and every one of these General Conditions.